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Categories
Customer service
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Frequently Asked Questions
Please find a list of some of our most frequently asked questions below. If you don't see the answer to your question below, please feel free to contact us.
How much does shipping cost?
Absolutely nothing! Rose Trunk will ship your order via UPS Ground. We are currently offering free shipping on all trunks purchased through this website.
How long will it take to receive my order?
Most orders leave the warehouse within 48 hours. Standard shipping normally takes 1-6 business days. Total delivery time is usually 2-8 business days, depending where the order is being shipped to. Click here for shipping details.
Do you offer a warranty?
All of our trunks come with a lifetime warranty, which covers any damage except cosmetic wear. Please call 516-766-6686 for details on returning your damaged trunk. This warranty covers HARD trunks ONLY. The customer is responsible for freight to and from factory.
What is your return policy?
Every effort is made to deliver a defect free item. If you notice any damage to the shipping carton, please notify UPS and have them inspect the item before you take possession of it.
Items must be returned in new and unused condition within 15 days You must call 516-766-6686 to obtain a RA ("Return Authorization") number. All returns must be sent prepaid to:
Rose Trunk Direct, LLC
Returns Department
1818 Dock St.
Petersburg, VA 23803
We will refund the purchase price of the trunk, less original shipping charges. We recommend UPS Ground for returns.
What payment methods do you accept?
We accept secure payments by credit card, debit card, or bank account ("electronic checks") through Authorize.net, the most trusted payment gateway for electronic commerce.
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